How This Entrepreneur Built A $1.5 Billion AI Unicorn In One Year
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How This Entrepreneur Built A $1.5 Billion AI Unicorn In One Year
The next time you complain to customer service about an incorrect order, the apologetic agent issuing a refund might be an algorithm—and you probably won’t be able to tell. That’s the bet behind AI unicorn Decagon. Launched in 2023, the San Francisco–based startup already boasts a $1.5 billion valuation on the promise that it can build ...
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Founded just two years ago by second-time founders, Decagon’s AI agents are used by more than 100 companies to handle customer service tasks. But can the young, hungry team keep up with well-resourced incumbents? Read the full story: https://www.forbes.com/sites/rashishrivastava/2025/12/01/-28-year-old-ai-founder-jesse-zhang-decagon-customer-service/?utm_campaign=ForbesMainFB&utm_source=ForbesMainFacebook&utm_medium=social 📸: Sebastian Nevols for Forbes | Forbes
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Founded just two years ago by second-time founders, Decagon’s AI agents are used by more than 100 companies to handle customer service tasks. But can the young, hungry team keep up with well-resourced incumbents? Read the full story: https://www.forbes.com/sites/rashishrivastava/2025/12/01/-28-year-old-ai-founder-jesse-zhang-decagon-customer-service/?utm_campaign=ForbesMainFB&utm_source=ForbesMainFacebook&utm_medium=social 📸: Sebastian Nevols for Forbes | Forbes
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