Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Add Yahoo as a preferred source to see more of our stories on Google. When was the last time you asked your partner something more meaningful than “How was your day?” or “What’s for dinner?” It’s easy ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Has Vanguard Fixed Its Customer Service Problems? Dan Lefkovitz: The question that’s probably top of mind for a lot of our listeners: Where do things stand with regard to the customer service ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...