Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

This past spring, Enterprise Management Associates solicited your participation in a research initiative called “BSM and SLM: Concepts in Transition” to explore the two most commonly used service ...

Do you think IT is capable of meeting all your business needs? Is it successful in measuring your performance against agreed upon goals? How about its capability to measure supplier performance? If ...

Lisa Erickson-Harris is a research director with Enterprise Management Associates, Boulder, Colo., a leading analyst and market research firm focusing exclusively on enterprise infrastructure ...

Service level management (SLM) is gaining in acceptance among enterprises, a new global study reveals. According to the results of a study by research house Enterprise Management Associates (EMA), ...

In a prior life, I was an emergency medical technician, volunteering my time with the local fire department and ambulance service. “What,” you are probably asking yourself, “does this have to do with ...

The following content is from an older version of this website, and may not display correctly. While Service Level Management (SLM) solutions are not going away, IT organizations are increasingly ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

IT organisations have historically struggled to harmonise the functions of the IT backroom with the business processes they serve. But as core business operations have become ever more dependent on ...