Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

As a CMO, you don’t have the time to develop a deep understanding of each team member’s processes on a day-to-day basis. You need an abridged version of your team ...

The legislation to end the current government shutdown and temporarily fund the government would also wipe the current ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

The American Society of Clinical Oncology promised a rating scale for cancer drugs--and now, it has delivered. Let the blowback begin. The drug scorecard, published in the Journal of Clinical Oncology ...

Nearly six months after the release of the College Scorecard, the reviews are in, and the consensus is that there is a great deal that’s good about the data in the college selection tool. But there is ...