A lot of GenAI IVR failures don’t come about because the model was too basic. They happen because the system wasn’t governed ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Mistral releases Voxtral TTS model that’s fast, multilingual and small enough to be practical for voice agents.

Sinch reports financial services will shift to real-time conversations by 2026, focusing on AI, personalized communication, ...

The SCAN Group has named its first chief AI officer as the insurer looks to further advance its strategy around the tech. | ...

Google has expanded Search Live globally, bringing AI-powered voice and camera search to over 200 countries and multiple ...

India's 1.4 Billion Consumers Are Being Reached in Real Time, and the Businesses That Understand This Are Growing Faster Than Ever ...

Some journalists at Voice of America charged in a lawsuit Monday that the Trump administration — while largely shutting down the government-run outlet that provides news around the world — ...

In response to member feedback, AAAS has created a new benefit to equip STEMM professionals with skills to engage with local ...

“There’s a lot of explainable AI research that shows younger people like to see numbers in explanations, and they also tend ...

AI has scaled content production, but not trust. Here’s how marketers can close the gap with strategy, storytelling, and ...