A groundbreaking National Bureau of Economic Research working paper provides empirical evidence that remote work, far from being a compromise, offers a powerful tool for boosting performance and ...

The deal cut by some Senate Democrats to reopen government has refueled the party's tussle over strategy and identity just ...

Subscribe to LA Public Press to get stories like this in your inbox every week. From 5 a.m. patrols to panic calls about ...

Deporting Mexicans via flights to the southern end of their country is part of a larger, ongoing effort among recent ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

North Carolina already reduced Medicaid reimbursement rates. Now hard-hit rural hospitals are now bracing for federal cuts.

The newest workforce cohort really is different, and this means you need to manage them with a new approach.

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

We’ll give away a 2026 professional development course, courtesy of Duke Learning & Organization Development (L&OD), to a ...

Wouldn't it be great if we could be as productive as possible without causing burnout? Well, it's actually possible! By ...

Southwest Airlines: Southwest canceled roughly 155 flights set for Tuesday and 145 set for Wednesday to meet the FAA’s requirements, according to a Monday update. “Southwest Customers with travel ...