The hidden cost of over-automating customer interactions and how to use AI to streamline processes that drive loyalty.

You can do a lot with free AI. But you can do even more if you upgrade. Here's how to decide between all your options.

Overview Determine business objectives before choosing a voice solution for automating workflows.Check whether the ...

Use the vitals package with ellmer to evaluate and compare the accuracy of LLMs, including writing evals to test local models.

W3C proposal backed by Google and Microsoft allows developers to expose client-side JavaScript tools to AI agents, enabling ...

Free chatbot tiers are strong, so test before paying. Pick one AI based on your needs or ecosystem. Ignore the hype. Avoid annual plans because AI tools change too fast. A friend of mine recently sent ...

Barb, the audience management specialist, has appointed RSMB to deliver the third phase of its API. Barb said API 3.0 is a crucial element of its data-distribution strategy, devised to meet the ...

Educators at TCEA exchanged ideas about how to deal with infrastructure, staffing and strategy at the annual technology ...

Model ML today announced the acquisition of Captide, the leading financial data layer that turns complex global corporate ...

Moody's is sitting on a gold mine of proprietary, trusted data of the sort critical to successful AI adoption by financial ...