Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

We list the best remote desktop software, to make it simple and easy to access a computer or IT network from another device. Using remote access software, despite what you might think, is actually ...

Being able to remotely access computers and other devices is becoming increasingly more important for businesses, particularly as people are working from home more than ever before and distributed ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

Save big (up to $1,875) on small business tools with our free membership, business.com+ Business.com aims to help business owners make informed decisions to support and grow their companies. We ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Remote work became the norm in 2020, and in 2021, it’s likely to continue for many. That can make accessing important work documents and software difficult. Fortunately, there’s a way around that ...

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...