Customer service chat is a staple of most online retailers. Rather than pulling up a phone app, figuring out what number to dial, and waiting on hold for hours, the response time of a chat system is ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Leveraging large language model (LLM) technology and implementing enterprise-specific chat systems and generative AI can significantly accelerate engineering processes within an organization. These ...