Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Who doesn’t get annoyed by the sound of bin lids slamming and bin trucks revving too early in the morning? Similarly, it’s hard not to get hot under the collar when someone calls to collect an overdue ...

South Korean hospitality group Sono International has acquired Cross Hotels & Resorts, one of Southeast Asia’s fast expanding ...

Singapore, Singapore / / July 28, 2025 / Julian Goldie AI Success Lab Key Takeaways AI automation is projected to create 94% of new digital products and services within four years, changing how ...

This year marks the 10th time TheWrap has ranked the top 50 U.S. film schools and the second year we've partnered with the data research company Screen Engine/ASI to implement a data-driven ranking ...

This extract was published by Equator on 29 October 2025. The original Chinese text by Liu Zichao was translated by Dylan ...

An American version of “Call My Agent” is currently in development at HBO, Variety has learned. While the original French ...

Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

One of the most popular international scripted formats of the past decade, Call My Agent, is coming to the U.S. via HBO. The ...

1:52 CRA call centres slow to answer, give inaccurate advice, auditor general says A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

Canada’s auditor general has recommended that the Canada Revenue Agency “align staffing levels with call volumes” to reduce wait times at its beleaguered call centres. Auditor General Karen Hogan made ...