Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Singapore, Singapore / / July 28, 2025 / Julian Goldie AI Success Lab Key Takeaways AI automation is projected to create 94% of new digital products and services within four years, changing how ...

This extract was published by Equator on 29 October 2025. The original Chinese text by Liu Zichao was translated by Dylan ...

Although AI concerns fuels burnout, agents in smaller contact centers view the technology more favorably than those at larger ...

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions, aiming to ...

“iBuyers,” the new real-estate companies that buy homes directly from customers, have grabbed media attention, investor dollars and consumer acceptance. Their approach offers a seemingly modern ...

Slavery was accepted across most of the early modern world. No one wanted to be a slave, except when the alternative ...