NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

Forbes contributors publish independent expert analyses and insights. I write about startups, the CEO growth journey & go-to-market. Much has been written about the rise of the API economy over the ...

The threat actor behind the recent Dell data breach revealed they scraped information of 49 million customer records using an partner portal API they accessed as a fake company. Yesterday, ...

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Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels “Customers today expect to be able to ...

OpenAI stops training language models such as GPT-4 with customer API data. OpenAI has stopped using customer data sent via APIs for training its language models. The policy change mainly affects ...

API testing firm APIsec has confirmed it secured an exposed internal database containing customer data, which was connected to the internet for several days without a password. The exposed APIsec ...