Here’s an idea: Call your own company’s phone line to see how it’s answered. Have a live online chat with your competition and your own company during the workday. Send an email requesting more ...

Quick customer service training quiz question: When is it OK to yell at a customer? How about never—does never sound about right to you? What if the customer is a baby? A toddler? No, I don't think ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Scenario: You're selling some commercial property -- a big money deal -- to a rich, but not-too-savvy, prospect. As you're explaining that the property in question will be a good long-term investment, ...

NEW ORLEANS — Chrysler LLC's traditional survey tools missed vital information about why customers liked or disliked their buying and ownership experiences. So the company is dropping the Sales ...