Zendesk and Zoom each announced updates to their AI-powered contact center solutions last week, including automated agents. Zendesk introduced omnichannel AI assistants through a partnership with Poly ...

I spent last winter in Mexico. I stayed in an apartment with Wi-Fi, but chose to put my unlimited Verizon service on hold. Always game for living like a local, I got a local Telcel plan, which wasn’t ...

As promised last fall at its Zoomtopia user conference, video collaboration provider Zoom today brought its Zoom Voice cloud phone system to market, along with other previously announced features and ...

High-end voice recorders are some of my favorite gadgets because they help me dictate story ideas while I'm traveling and because they catch key details of any song I might happen to hear in the ...

Videoconferencing solution company Zoom announced a slew of new products and services this week at its Zoomtopia 2018 conference in San Jose, California. In addition to strategic partnerships with ...

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PITTSBURGH (KDKA) -- Deprived of our conference rooms and meeting spaces we've adapted over the last year to a world of endless virtual meetings. All that 'zooming' is resulting in a new issue – 'zoom ...

The built-in Voice Memos app on your iPhone is an incredibly useful tool to record conversations or musings that you don't have time to write down. Once you make recordings on the Voice Memos app, you ...

Cloud-based telephony adoption is accelerating as enterprises move toward unified platforms that streamline voice, video and collaboration. Zoom Communications ZM is emerging as a key beneficiary ...