LB Beistad is a writer and musician based in Nashville, TN. Her love of gaming began with her cousin introducing her to Banjo Kazooie and Jak and Daxter. It was love at first play. Since then, she has ...

Microsoft is pioneering the future of customer support by developing an AI chatbot designed to assist Xbox users. This cutting-edge technology aims to streamline the support process, making it more ...

Reportedly, Microsoft is testing an AI chatbot for its Xbox which will provide customer support to users. The Xbox Virtual Support Agent (chatbot) automates support tasks and responds to questions ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

newsmaker Microsoft is overhauling its Xbox customer service after hackers were able to trick staffers into providing access to gamers' accounts. The launch of the Playstation 3 may be last year's ...