Hospital leaders have little choice but to pursue strategies for long-term workforce resilience in a shifting labor landscape. Workforce pressures continue to be one of the most persistent challenges ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

The strategic initiative aims to address the growing crisis of health care workforce shortages through interdisciplinary education, training programs, industry partnerships and strategic community ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

A new year in healthcare means more workforce challenges for CNOs. On this episode of HL Shorts, we hear from Michelle Watson, chief nurse executive and senior vice president of clinical operations at ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

Who bears the responsibility for preparing the workforce for the AI age? Industry expert Josh Bersin notes that thriving in this era requires redesigning work, jobs, and organizational ...

Feb. 10—WILKES-BARRE — The Pennsylvania Department of General Services (DGS) this week introduced a space optimization initiative to reduce the Commonwealth's leased space and enhance ...

Any business leader knows last-minute changes can wreak operational havoc. Today’s businesses face a never-ending barrage of complex problems while simultaneously dealing with ever-mounting customer ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...