Erica Bell is a small business writer who focuses on topics such as cloud-based business software. She is a web content writer for Business.com Considering moving to the cloud? Cloud-based systems ...

Every great business starts with a strong relationship; if your goal is to build a sustainable business, then constructing solid relationships is critical. Building a solid relationship begins with ...

As a general rule, Web 2.0 services are cheaper, easier to deploy, and more flexible than their shrink-wrapped software equivalents. But the advantages don't stop there. Because many Web 2.0 ...

CRM options, both old and new. Find one that fits your practice. Every once in a while an idea for a software solution catches on and spreads from one software maker to others. Such has been the case ...

E-business applications vendor Siebel Systems Inc. today began shipping Siebel 7, the latest version of its customer relationship management (CRM) software. The biggest change to the software is that ...

With CRM software, you can determine who your most profitable customers are based on their purchase histories. The analytics tools can then enable you to generate reports detailing service times for ...

NEW YORK--(BUSINESS WIRE)--Bantam Live, a leader in web-based collaboration workspaces with "social CRM" and Facebook-like "activity streams" for small businesses today unveiled its latest advertising ...

At its annual user conference in Chicago, Siebel Systems Inc. today debuted a fully Web-architectural version of its flagship customer relationship management (CRM) software. Users and analysts said ...