Forbes contributors publish independent expert analyses and insights. I cover quick-service, fast casual, casual and pizza restaurants. Dunkin’ Donuts is the latest restaurant company to introduce ...

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

The IRS has added to the repertoire of its telephone-answering “voice bots” the ability to manage taxpayers’ requests to establish or change a tax payment plan. In a news release and conference call ...

BENTONVILLE, Ark. — (TALK BUSINESS & POLITICS) Voice commerce is one of the areas Walmart has tested for the past year with Google and is now working on its own application for online grocery. Walmart ...

Kapture CX, an AI-powered customer experience automation platform in India, has launched a multilingual voice bot for the ...

A new voice app from a Y Combinator-backed startup called Life Bot wants to make it easier to use Amazon Alexa as a digital assistant, by aiding with your daily routines and learning your personal ...

Who wouldn’t want their very own voice-controlled personal robot? Certainly not anyone that we would care to associate with or have on our Rolodexes, that’s for sure! Thanks to the kids’ programmable ...