The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

If you’re looking for a work-from-home opportunity but think you have to be a writer or designer to do it, perhaps it’s time to look into becoming a virtual assistant. Almost anyone has at least one ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

Welcome to What Is, a new column on dedicated to giving simple answers to complex things that affect the products around you. Got a question? Nothing’s off limits. Submit yours to [email protected] ...

Apple’s Health app may have grabbed plenty of headlines since its recent launch, but there’s plenty of other app innovation happening across the healthcare industry. Mobile phone applications, for ...

To use Google Assistant on your iPhone, you have to first install the app, after which you can customize it to fine-tune ...

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Hannah Dixon is a six-figure-earning virtual assistant coach and recruiter. She says it’s important to understand that virtual assistants are business owners, not employees. Dixon says that virtual ...