For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

The System Support Alert tech support scam that displays a popup that pretends to be a Windows Defender alert. This fake alert then states that your computer is infected with the Zeus virus. The ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

Truecaller has been a known name in the app market globally — thanks to its eponymous caller-identification service. Its active user base these days numbers 338 million, but it could be bigger: A lack ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

Tech support scams have always been a problem, but they typically were located on small web hosting services throughout the world. Researchers have now observed these scams increasingly moving towards ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...