Businesses use Six Sigma methods to improve the quality of their manufacturing processes by discovering and correcting the causes of imperfections and errors. The development and pursuit of new ...

Poor processes directly affect client service and client satisfaction. You see it in delays in completing jobs, responding to client requests, or when a partner fails to communicate a piece of ...

Total Quality Management works perfectly for all who wish to follow its principles. Created in the 1950s by Dr. W. Edwards ...

Six Sigma is a widely used, data-driven, quality improvement process. Manufacturing uses a discipline called “Lean” (lean manufacturing) that focuses on process speed and efficiency. This process has ...

For many companies today, Lean Six Sigma is helping to transform the way they operate in an increasingly competitive landscape. Lean Six Sigma is a fact-based, data driven philosophy that values ...

Our Lean Six Sigma Green Belt methodology has just the right blend of theory, statistics and application to help you implement and measure your success. Find out why our Lean Six Sigma Green Belts are ...

Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are many ...

ConceptDraw Office is a powerful tool to design and build new business processes because of the integration of the individual ConceptDraw products to plan each process segment “The goal was to improve ...

Six Sigma is largely touted in the business media. More than simply a concept, Six Sigma is a metric, a methodology, and a management system. Since its creation in 1986, it has gained such a solid ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...