Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...

This past spring, Enterprise Management Associates solicited your participation in a research initiative called “BSM and SLM: Concepts in Transition” to explore the two most commonly used service ...

Do you think IT is capable of meeting all your business needs? Is it successful in measuring your performance against agreed upon goals? How about its capability to measure supplier performance? If ...

Lisa Erickson-Harris is a research director with Enterprise Management Associates, Boulder, Colo., a leading analyst and market research firm focusing exclusively on enterprise infrastructure ...

Service level management (SLM) is gaining in acceptance among enterprises, a new global study reveals. According to the results of a study by research house Enterprise Management Associates (EMA), ...

In a prior life, I was an emergency medical technician, volunteering my time with the local fire department and ambulance service. “What,” you are probably asking yourself, “does this have to do with ...

Computer Associates International Inc. announced the availability of the Service Level Management Option for Unicenter TNG and NetworkIT 2.0. The new option is a Web-based monitoring and reporting ...

CA announced that it has acquired privately-held Oblicore, a provider of service level management (SLM) software for enterprises and service providers. CA says Oblicore supports and strengthens its ...