Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

Ongoing performance evaluations are just as important as the initial vetting process whenever a small business partners with an external marketing agency. A balanced scorecard approach to performance ...

The legislation to end the current government shutdown and temporarily fund the government would also wipe the current ...

Ector County ISD have announced that the school district has received an encouraging mention in a new report released Tuesday by Education Recovery Scorecard, titled Pivoting from Pandemic Recovery to ...