Cohen is the author of the new book Supreme Inequality: The Supreme Court's 50-Year Battle for a More Unjust America You’re in an important meeting with your boss and your cell phone rings. You answer ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Remember when we thought putting our numbers on the Do Not Call List would actually insulate us from those harassing phone calls. Not only did that not happen, we now have to contend with a growing ...

A reminder for seniors to receive their flu shots went awry when Tufts Health Plan mixed up the times for the automated phone calls to be delivered, according to The Patriot Ledger. The Watertown, ...

Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

The UK's data protection watchdog fined two Brit businesses with offshore call centers £550,000 (c $735,000) over illegal automated marketing calls.… Both companies equipped their offshored call ...

“Anna” will not stop calling. She really, really wants to sell you health insurance. What a lot of consumers really, really want is to smack Anna upside her robo-calling head. The Union Leader’s ...

"With the election season going full bore," a reader wrote, "the robocalls are non-stop." I use Magic Jack and haven't gotten a single one. The Magic Jack gizmo, the size of a thumb drive, replaces ...

Britons are being hit by a tidal wave of 'robo calls' which use technology to mimic the voices of human call centre agents. The Information Commissioner's Office, which enforces data protection rules, ...