Version 4.3 introduces advanced memory management enhancements for Remote Support clients and relays. These optimizations ...

Remote access software has become an essential tool for businesses and individuals alike, allowing them to manage and support devices from virtually anywhere. With more people working remotely and ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Many enterprises have moved to a hybrid or remote work model, signaling a need for IT teams to use remote desktop software to access workforce devices at any time. Getty Images/iStockphoto With the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Between service desk calls and work orders for onsite repair requests, IT teams have plenty ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...