Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

“Currently in Quick Play and Competitive Play, a lot of important decision-making happens in the 40 seconds before a match even begins, as everyone selects their heroes and responds to others’ role ...

Blizzard said that the new Role Queue system for Overwatch will help make sure that matches remain “fair and fun,” but the jury is still out on whether the change is good for the long-term health of ...

Dalton Cooper is the Managing Editor of GameRant. Dalton has been writing about video games professionally since 2011. Having written thousands of game reviews and articles over the course of his ...

Unexpected disruptions can throw your business into disarray, leaving customers frustrated and staff overwhelmed. Even more concerning is that much of this chaos can be prevented with the right tools.

For the first time ever in Overwatch, Blizzard will require players to select a role before they even attempt matchmaking. Overwatch's PTS is currently testing a new Role Queue system that allows ...