Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

RUSE, BULGARIA / ACCESSWIRE / January 26, 2015 / Help desk software maker, eStreamDesk, announced the launch of their new online help desk software. The new program is designed to help users manage ...

Online help desk tool Freshdesk announced today it has raised $5 million in funding from Tiger Global Management and existing investor Accel Partners. Started in 2010, the SaaS customer support tool ...

Indiana University and the University of Hawaii are wooing partners to help build an open source IT support solution specifically for higher education. Both universities are involved in the Kuali ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

Earlier this month, UniPress Software Inc. rolled out FootPrints 6.0, a new version of its Web-based help desk software. The company believes that some of the features of its software package might ...

Zendesk, a SaaS help desk solution, has reached a milestone: the company now has more than 5,000 customers using its platform. Launched in 2008, Zendesk offers a web-based, SaaS-delivered help desk / ...

Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

As more IT incident volumes continue to rise-in part because technology continues to become more complex-additional money is not being allocated to meet the increased demand for technical support ...

The online Help Desk market reports provide a detailed analysis of area market expansion, competitiveness, global and regional market size, and growth analysis. It also offers recent developments such ...