Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Mobile phone network operator O2 is urging customers to call a three-digit number and, if necessary, contact their bank as part of its latest alert. In a fresh wave of text messages and emails being ...

Research carried out by Virgin Media O2 has found that millions of people are likely to have seen fake customer service numbers using search engines and AI tools. It has also dealt with customers who ...