The dust jacket blurb on this book identifies editor John G. Freeland as the managing partner for Accenture's Customer Relationship Management practice. Accenture, of course, is the surviving spinoff ...

"Service with a smile" is a longtime goal for how companies should deal with their customers. With the fifth annual CRM magazine Service Awards, we pay special attention to the vendors delivering that ...

At a time when some pundits were predicting the demise of CRM as we know it, the industry was abuzz with the news of a host of mergers, a boost in the interest in hosted and on-demand applications, a ...

Countering the idea that Metro is purely for leisure, Microsoft has released some Metro-styled design concepts for Windows 8 versions of its Dynamics ERP and CRM software suites. Countering the idea ...