The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like forgotten ...

Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

A few years ago, the company where this pilot fish works acquired another company, and today there are still two networks — each of which fish must access through a separate VPN. “In addition, we have ...