The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post ...

Salesforce is purchasing Irish customer agent unicorn Fin for approximately $3.6bn, marking the latest in a series of ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...

Ask Intercom CEO Eoghan McCabe about what he calls the “P-word,” and he’ll wince like he’s describing an overripe fruit. The native of Ireland has worked in software in San Francisco long enough now ...