I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

As large enterprises search for solutions to get the most out of their outsourcing vendors, many are turning to operational frameworks like ITIL (Information Technology Infrastructure Library) to ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

A survey by the Aperture Research Institute has revealed that almost half of organizations (49 percent) are not able to track changes across physical aspects of their data center including space, ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More In the previous two articles, we looked at what Six Sigma ...

In today’s fast-paced business environment, professionals across various fields are looking to enhance their skills and stay competitive. Whether you're managing projects, overseeing IT services, or ...

We’ve all been paying attention to the IT Infrastructure Library as it pertains to managing IT services. But the Gold Book – or ITIL’s guide for application management – is not so familiar or even ...

Attaining IT service management certification, it seems, is still not a priority for some organizations in Asia. Steve Wells, DHL's acting vice president of strategy and planning for Asia-Pacific, ...

The Injazat Institute (TI²), a professional development initiative by Injazat Data Systems, announced that it has successfully graduated the first batch of students who attended the Information ...