Government Technology has a long piece explaining ITIL, the framework of IT best practices created in the UK, and why it's only just now catching on in the US. ITIL, or the IT Information Library, is ...

Think about the last time you were in a foreign country and didn’t speak the native language. It’s exhausting and frustrating to not be able to express even the simplest of ideas without resorting to ...

The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K. Treasury ...

Essex County Council has used ITIL to steer its IT strategy, improve IT security and make IT work for the local authority. The council began its ITIL journey in early 2012, following an IT ...

ITIL is about creating IT operations from a services perspective: Meeting and anticipating customer needs is the goal, not just exacting a technology function. Service-oriented architecture (SOA) is ...