Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...

Think about the last time you were in a foreign country and didn’t speak the native language. It’s exhausting and frustrating to not be able to express even the simplest of ideas without resorting to ...

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...

Essex County Council has used ITIL to steer its IT strategy, improve IT security and make IT work for the local authority. The council began its ITIL journey in early 2012, following an IT ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

ITIL is about creating IT operations from a services perspective: Meeting and anticipating customer needs is the goal, not just exacting a technology function. Service-oriented architecture (SOA) is ...