Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming customer ...