Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Generative AI has been making big leaps in recent years, starting with GPT-3, which could handle conversations pretty convincingly. Sure it couldn’t generate images at first and sucked at math, but ...

Google just unveiled a fascinating new tool that lets you design your own customized Android bot, similar to the well-liked Androidify app. With this new tool, users can let their imagination go wild ...