Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

LINCOLN, Neb. (KOLN) - In the midst of a national staffing shortage at 911 call centers, the City of Lincoln said it’s also in need of more telecommunications workers, taking this week to honor what ...