What is an alignment conversation? It’s a way to learn how your work or your product fits in with your customer’s goals. “The ...

Compliments came up often, showing how a little kindness always makes for easy conversation. At the same time, many users emphasized timing: for instance, choosing between asking about past weekends ...

Whether they’re giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, a leader's job ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

I grew up in a family of talkers who drove our teachers crazy. I remember sitting in my English 102 class during college with just two weeks left in the semester. My professor looked at me and said, ...