Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Version 4.3 introduces advanced memory management enhancements for Remote Support clients and relays. These optimizations ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Remote desktop software is essential for many businesses and on-the-go individuals who need to access computers that might be in another room or on another continent. There are many different ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

New administrative functionality improves handle time, session start times, and implementation times to improve time to value without impeding security New features simplify user management, improve ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

MCHENRY, Ill., Feb. 20, 2025 /PRNewswire/ -- Follett Software, a leading provider of K-12 software and services, is proud to announce the launch of Follett Destiny ® Help Desk, a comprehensive new ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...