Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

Microsoft Dynamics 365 is a Customer Relationship Management (CRM) software from the big tech firm used by millions of employees around the world. The platform can perform tasks for a variety of ...

Microsoft recently announced that 74 new early access capabilities had been made available for Dynamics 365 services as part of the 2019 release wave 2. These included updated features for ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--In these trying times, locking down preparedness and reactionary measures are key to being able to navigate your business through rapidly changing times.

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

This week marks the fifth anniversary of Microsoft Dynamics 365's launch. Dynamics has evolved considerably over that time via a long branding, pricing, and packaging road to become the expanding set ...

In October, Microsoft made the Dynamics 365 2019 release wave 2 generally available, bringing a plethora of updates for various services in its suite of enterprise planning applications. These ...

Microsoft has yet to officially launch its Dynamics 365 offering, but pricing and licensing details are leaking early. As previously reported, Microsoft is planning to offer a variety of ways to ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...