The tide is shifting in both the private and public sectors as organizations discover they must focus on the customer experience to be successful. “The last best experience that anyone has anywhere, ...

What does design thinking in practice look like? There has been much talk about its power and efficacy. However, when you ...

Is your company leveraging design thinking? There are several different approaches to accomplishing a project or delivering a new product. For some organizations, implementing Lean principles and ...

To deliver innovative, customer-centric solutions through design thinking, we must begin with empathy. In its simplest and purest form, empathy enables us to not only experience and understand another ...

As mindset and toolset, as pedagogy and professional learning, as improvement and innovation framework, design thinking has come center stage in U.S. K-12 education. Sandy Speicher (@sandyspeicher) ...

We live in a world of unprecedented opportunity and possibilities. That’s good news. The catch, however, is that the same trends changing our world for the better also are dramatically increasing ...

Wharton professors Christian Terwiesch and Karl Ulrich developed the online courses to last six weeks and leave participants with skills they can apply in their daily work.

But what people may not understand is the subtler way that design thinking gets around the human biases (for example, rootedness in the status quo) or attachments to specific behavioral norms (“That’s ...

Design thinking… what is that? I have this image of Allen Samuels permanently emblazoned on my brain. This goes back to college. With his usual amazing energy and unrestrained passion, this deeply ...

In this one-day workshop, participants will discover Design Thinking — an innovative, human-centered approach to problem solving — which can be applied throughout academic, professional, ...