In a world that seems increasingly determined to keep us apart, we're all bound together by at least one universal experience: the frustration of talking to a real person on the phone at a customer ...

The May 30 issue of USA Today quoted a recent survey by Genesys Telecommunications Labs showing the largest influence on customer loyalty to a company is service (48 percent). With product quality ...

A video viewed nearly 13 million times shows a server yelling after a customer who reportedly left a low tip. The shockingly rude and sarcastic service from a restaurant's waitstaff is seen in several ...

Tipping culture in America has become a popular topic of debate. Some people believe that we do not tip our service workers enough, while others argue that tipping has gone over the top. Generally, ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

Many people feel that workers who provide exceptional service deserve a good tip. After all, they brought us everything we needed while we ate dinner, were friendly as they drove us to where we needed ...

What hasn’t COVID-19 affected? The way we work, the work we do, the way we connect. Connection now resides in video conferencing, virtual happy hours and family FaceTime. In times of social distancing ...