In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).

NASHVILLE, TN, Nov. 14, 2023 (GLOBE NEWSWIRE) -- Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program ...

The Quality Service Contractors (QSC) has debuted new online training courses designed to help members and their employees improve customer service skills without leaving the office. By logging into ...

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Goodwill of Western & Northern Connecticut, a non-profit organization that provides employment and support services to people with disabilities and other barriers to employment, is recruiting ...

Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...