When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

Customer service breakdowns are uncomfortable, and they require training to resolve in a way that creates customer success and sustainable organizational and business success. But you’ll find an ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Forbes contributors publish independent expert analyses and insights. I cover Customer Success, customer support and SaaS. This article is more than 10 years old. Customer service is not a cost center ...

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...

The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...