Optimize omnichannel opportunities. Provide clear AI-powered channels for customer communications that deliver personalized experiences. Enhance customer data analytics. Simplify and refine data ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Discover how Agentic AI transforms contact centres by enabling autonomy, improving efficiency, and enhancing customer service ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. In the world of ...

Toyota Financial Services is closing a large field office in Iowa as part of ongoing efforts to consolidate its customer service operations into its dealer services hubs in the South. Two more centers ...