In a world where we are rarely alone with our thoughts, a conversation gone cold is cringe-worthy. We have such difficulty sitting in silence with another person that we often say things we don’t mean ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In my work with large organizations on their highest-stakes negotiations, I often meet ...

Citations: Thompson, Leigh. 2025. Creating and claiming value at the negotiation table: The (forgotten) role of scenario-planning. California Management Review.