We’re at the cusp of a sharp rise in devices that have no screen but do have conversational voice controls, such as the Amazon Echo. Smart home and Internet-of-things (IoT) objects that respond to ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Combining voice recognition and natural language understanding to create effective speech interfaces for the world’s largest Internet market. Stroll through Sanlitun, a bustling neighborhood in ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

It may be hard to believe all the hype out there about chatbots – if only because there’s just so darn much of it out there right now to believe. But I’m here to attest that bots are not just a fad.

PALO ALTO, Calif.--(BUSINESS WIRE)--DevRev, an AI-native platform for the enterprise, today announced product enhancements that will usher in a new era of enterprise SaaS, driven by advanced ...

It’s no surprise that digital self-service channels have experienced increased use over the past couple of years. As with many technologies, the pandemic has accelerated a number of trends that were ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

Conversational banking has reached an inflection point. What began as basic chatbots designed to deflect contact center ...