Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive. As AI ...

IT managers who don't think that their help desk employees qualify for overtime pay might be very wrong -- and that can cost companies money. It's a Wednesday in December 2007. PC Technical Analyst ...

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video, ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

(TNS) — The first batch of outside contractors working as part of a privatization of based state agency computer Help Desk functions are set to arrive on Monday. The change, taking place at the state ...