Omnichannel is a proven strategy, and the jump in adoption over the past decade is a clear signal of its effectiveness in meeting consumers where they are and where they want to engage. “What we think ...

Our industry is at another one of those critical turning points that produce customer confusion, product discontinuity and vendor disorientation. If one analyzes Microsoft’s recent comments regarding ...

Customers want personalized, branded and secure interactions from companies they buy from. In this VB Spotlight event, learn why your app is a powerful communication channel, how to integrate it ...