Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

Data center power is the lifeblood of modern digital infrastructure, enabling everything from cloud computing to AI, and requires substantial energy for servers, cooling, and other essential systems.

The way we produce and consume energy is changing. Electricity demand is skyrocketing, with levels expected to increase more than 50% by 2050. In addition to increasing demand, the world is faced with ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn ...

The Center for Technology Workforce Innovation (CTWI)’s mission is to build the technology workforce of the future by supporting organizations and initiatives that strengthen and expand the nation’s ...

Improve engagement with modern contact center technology Examine how Contact Center as a Service (CCaaS) solutions are transforming engagement and service delivery in higher education by providing ...